Frequently Asked Questions
My machine has an obsolete AMC Controller, how can I upgrade my machine to an A2MC controller?
I am getting an Error message on my Subconsole, where can I get help on A2MC Error Codes?
I turn on my machine and it is does not boot up. What should I do?
First thing you should attempt is to open the electronic box and turn on the machine. You should get a loud beep from the A2MC which indicates the BIOS has booted. If it does NOT beep, there is a problem with the A2MC booting. Most Revision 4 A2MC’s have a reset button mounted on the top right corner of the A2MC, press the reset button to see if the unit will reboot. If you do not have a reset button and you have plugged in a monitor and see no activity, the unit will have to be returned to AXYZ for repair. If you press the reset button twice and still no activity, it indicates a hardware problem and the unit will have to be returned for repair. Please contact AXYZ Customer Service for an RMA so that the unit can be returned for repair, please provide a detailed explanation of the issue.
If you press the reset button and the machine boots up, it should reset itself with no further issues. If the A2MC does boot, but the machine does not boot up properly, please try plugging in, with the power off, the spare compact flash that was sent with your machine when new. If you are still having issues after exchanging the Compact Flash, please contact AXYZ Customer Service to get a service ticket to talk to our Technical Support Department.
My machine boots up, but in the GUI, I cannot see any modbus devices?
I need to purchase a spare compact flash. How do I order one?
My machine has an obsolete AMC Controller, how can I upgrade my machine?
My machine has a AMC0004G, can I upgrade my machine to the current A2MC controls?
I have upgraded my computer or Windows, will I have communication issues?
If you are currently using an LRC card or B&B RS485 Converter, you will most likely need an upgrade.
If you are using an AXYZ Serial Converter, as long as your new computer has a 9 Pin serial port, it should work. Most new computers only come with USB ports.
I recently purchased a used CamTech router or CamTech Laser and need support to install and get my machine running again, who do I contact for Tech Support?
My designer or operator is no longer with my company, I need to get my CamTech router or laser running again and need training, who do I contact to arrange this training?
By Phone: In Canada, please call 905-634-4940. In the US, please call 513-771-7444.
All other locations, Please contact AXYZ AXYZ Customer Service