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Frequently Asked Questions

A2MC SUPPORT


My machine has an obsolete AMC Controller, how can I upgrade my machine to an A2MC controller?

For a quote to upgrade you AXYZ Router, complete the following Request Form, please click here

I am getting an Error message on my Subconsole, where can I get help on A2MC Error Codes?

For help on A2MC Error Codes, please click here

I turn on my machine and it is does not boot up. What should I do?

First thing you should attempt is to open the electronic box and turn on the machine. You should get a loud beep from the A2MC which indicates the BIOS has booted. If it does NOT beep, there is a problem with the A2MC booting. Most Revision 4 A2MC’s have a reset button mounted on the top right corner of the A2MC, press the reset button to see if the unit will reboot. If you do not have a reset button and you have plugged in a monitor and see no activity, the unit will have to be returned to AXYZ for repair. If you press the reset button twice and still no activity, it indicates a hardware problem and the unit will have to be returned for repair. Please contact AXYZ Customer Service for an RMA so that the unit can be returned for repair, please provide a detailed explanation of the issue.

If you press the reset button and the machine boots up, it should reset itself with no further issues. If the A2MC does boot, but the machine does not boot up properly, please try plugging in, with the power off, the spare compact flash that was sent with your machine when new. If you are still having issues after exchanging the Compact Flash, please contact AXYZ Customer Service to get a service ticket to talk to our Technical Support Department.

My machine boots up, but in the GUI, I cannot see any modbus devices?

This usually indicates a hardware problem, please contact AXYZ Customer Service for a service ticket to speak to Technical Support.

I need to purchase a spare compact flash. How do I order one?

A new compact flash can be ordered by shopping on CNCShop. We will require a copy of your XML file (this contains your machines configuration) in order to program it for your machine. Otherwise you will receive a generic programmed compact flash.


AMC SUPPORT


My machine has an obsolete AMC Controller, how can I upgrade my machine?

For a quote to upgrade your AXYZ Router, please contact AXYZ Customer Service

My machine has a AMC0004G, can I upgrade my machine to the current A2MC controls?

Yes, it is highly recommended. For a quote to upgrade your AXYZ Router, please contact AXYZ Customer Service

I have upgraded my computer or Windows, will I have communication issues?

The answer is most likely yes.
If you are currently using an LRC card or B&B RS485 Converter, you will most likely need an upgrade.
If you are using an AXYZ Serial Converter, as long as your new computer has a 9 Pin serial port, it should work. Most new computers only come with USB ports.


CAMTECH SUPPORT


I recently purchased a used CamTech router or CamTech Laser and need support to install and get my machine running again, who do I contact for Tech Support?

Support by phone or online by WebEx is available and charged out on a $75 per 30 minute basis. If you have a support request, Please contact AXYZ Customer Service

My designer or operator is no longer with my company, I need to get my CamTech router or laser running again and need training, who do I contact to arrange this training?

Please contact our AXYZ Customer Service Department.
By Phone: In Canada, please call 905-634-4940. In the US, please call 513-771-7444.
All other locations, Please contact AXYZ Customer Service

How do I get support for Camtech Lasers?

Support by phone or online by WebEx is available and charged out on a $75 per 30 minute basis. If you have a support request, Please contact AXYZ Customer Service

How do I get support for CamTech router systems?

Support by phone or online by WebEx is available and charged out on a $75 per 30 minute basis. If you have a support request, Please contact AXYZ Customer Service

How can I upgrade my CamTech Router or Laser?

Currently, AXYZ is offering routers on most models of CamTech routers. The upgrade consists of a new control box based on the AXYZ A2MC controller and often includes new Inverters, spindles and stepper or servo drive controls. To get a quote for the upgrade of your CamTech Router, Please contact AXYZ Customer Service AXYZ is currently working on an upgrade solution for CamTech Lasers. Once available it will be based on the AXYZ A2MC Controller.


PANELBUILDER SUPPORT


Can PANELBuilder be installed on a server?

Yes, but only with multiple licenses. Please note the following about server installs: Server installations require the user to have Full Administrative Rights to the server. This often is an issue for IT departments for security reasons. Often companies will setup a separate engineering server, separate from the main company server in order to get around this issue and not give all PANELbuilder users full administrative rights to the main company server. Server licenses are subject to an additional 10% surcharge per license and may be ordered for installs of two licenses or more.

What is the cost to upgrade PANELBuilder from Versions 4 to 10?

Please contact AXYZ Customer Service for a quote. Prices vary depending on which version you are currently running.

I need support to install PANELBuilder on the same or on a new computer, how should i proceed?

If you are running an older version you will need to get a quote on an upgrade. Otherwise, WebEx time can be booked by contacting our AXYZ Customer Service Department.

How can I get tech support with my issue with PANELBuilder?

Support for all Panelbuilder issues is available though our RouterCOACH training center. Please contact AXYZ Customer Service for rates.

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AXYZ Spring into New Equipment Sale

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Program Offer:             

- 20% off standard INFINITE, TRIDENT and INNOVATOR models 
- 15% off standard WOODWORKER, METALWORKER, and PANELBUILDER models 

 

Dates:
March 25, 2024 - April 12, 2024 (1)

 

Eligible systems:         
All confirmed standard AXYZ CNC router machine orders.

 

Eligible Orders:           
All confirmed direct company orders (2) received during the program period. 

 

Selling Markets:           
Canada, United States, United Kingdom and Poland

 

Exclusions:                   

AXYZ CNC machines that require any level of customization do not qualify

Excludes all AXYZ used machines

Machines purchased from Dealers, Distributors and our Referral Programs do not qualify

Cannot combine discounts from other programs

Standard payment terms apply to all eligible orders

Standard Company terms and conditions apply to all eligible orders

 

(1) – AXYZ reserves the right to terminate the program early or extend the program at their discretion

(2) – Confirmed standard orders are firm orders with a down payment applied during promotion period

AXYZ Leap into Precision Program Details

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Program Offer:             

- 10% discount on a standard AXYZ CNC router machine 
- As part of International Roofing Expo, receive a total of 15% OFF a brand new PANELBUILDER CNC Router AND 20% OFF PANELBUILDER software

- Exclusive CNCSHOP Credit to be used on our CNCSHOP store

- No extra charge additional 1-year warranty 

- 90-day financing is offered through 3rd party sources for Canada and US for eligible customers

 

Dates:
February 06 to March 15, 2024 (1)

 

Eligible systems:         
All confirmed standard AXYZ CNC router machine orders.

 

Eligible Orders:           
All confirmed direct company orders (2) received during the program period. 

 

Selling Markets:           
Canada, United States, UK and Poland

 

Exclusions:                   

AXYZ CNC machines that require any level of customization do not qualify

Excludes all AXYZ used machines

Machines purchased from Dealers, Distributors and our Referral Programs do not qualify

Cannot combine discounts from other programs

Standard payment terms apply to all eligible orders

Standard Company terms and conditions apply to all eligible orders

 

(1) – AXYZ reserves the right to terminate the program early or extend the program at their discretion

(2) – Confirmed standard orders are firm orders with a down payment applied during promotion period

AXYZ Leap into Precision Program Details

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Program Offer:             

- 15% discount on a brand new standard PANELBUILDER CNC router

- 20% discount on PANELBUILDER software with purchase of a new PANELBUILDER CNC machine

- Exclusive  CNCSHOP Credit to be used on our CNCSHOP store

- No extra charge additional 1-year warranty 

- 90-day financing is offered through 3rd party sources for Canada and US for eligible customers

 

Dates:
February 06 to March 15, 2024 (1)

 

Eligible systems:         
All confirmed standard AXYZ PANELBUILDER CNC machine orders.

 

Eligible Orders:           
All confirmed direct company orders (2) received during the program period. 

 

Selling Markets:           
Canada, United States, UK and Poland

 

Exclusions:                   

AXYZ CNC machines that require any level of customization do not qualify

Excludes all AXYZ used machines

Machines purchased from Dealers, Distributors and our Referral Programs do not qualify

Cannot combine discounts from other programs

Standard payment terms apply to all eligible orders

Standard Company terms and conditions apply to all eligible orders

 

(1) – AXYZ reserves the right to terminate the program early or extend the program at their discretion

(2) – Confirmed standard orders are firm orders with a down payment applied during promotion period