Service and Support

Exceptional customer service for every budget

EXCEPTIONAL CUSTOMER SERVICE FOR EVERY BUDGET

 

In conjunction with excellence in manufacturing, AXYZ offers a support team that is second to none. Each sales and service office has one or more technicians to provide local support and training to our customers. Our local support experts are backed up by a skilled support team at the main office. The cross-trained technical support team is available for on-site maintenance and repair, and uses advanced web-based support options to perform remote diagnostics and correct control related issues.

Using these same advanced web solutions, AXYZ can deliver professional software training to you and your staff without the associated costs of travel.

Block icon

HOTLINE

Our hotline puts AXYZ customers in direct contact with an experienced and knowledgeable team of technical-support specialists who understand the business and application requirements of every AXYZ product.

Block icon

EMAIL SUPPORT

Email support lets customers email questions directly to the customer care team so they can be addressed quickly and accurately.

Block icon

WEB SUPPORT

Web support, a direct PC-to-machine support service, allows our experienced team of technicians to connect directly to your CNC machine or design station to resolve issues quickly and efficiently.

Join Teamviewer Session

Block icon

ON-SITE SUPPORT

Our team of technical experts are strategically worldwide. If an on-site visit is required, a representative will be there as soon as they can, usually in one of our specially outfitted service vehicles.

Block icon

INSTALLATION

Each AXYZ CNC machine installation is efficiently carried out by factory-trained technicians, putting your machine into production as soon as possible.

Block icon

TRAINING

The AXYZ training courses are designed to have you up and running as quickly as possible. Operators will not only learn the details of machine operation, but also how to apply them to your unique applications. Courses can be customized and conducted out at any of AXYZ service office or at your location.

AXYZ Service Packages

AXYZ SERVICE PACKAGES

 

AXYZ offer specialized support for your AXYZ machine including annual maintenance packages, maintenance logs, service tickets and online training.

Block icon

AXYZ ELITE

Elite is our plan that covers all technician-level maintenance and provides the best choice for lowest cost of machine ownership. The plan includes unlimited phone support, preventative maintenance performed by our factory-trained technician team, 1 Busch vacuum pump oil and filter change, 1 A2MC repair, 1 SmartConsole/Console repair, online training, video training, a discount on emergency service calls, A2MC software (OS update and APPS) and discounts on knife repairs, existing tool specials, mechanical components and training packages.

Block icon

AXYZ ESSENTIAL

Essential is our annual plan that gives unlimited access to our telephone support. Our team of factory-trained technicians can assist you with the following types of issues over the phone such as machine initialization issues, error codes, communication issues, cut quality issues, vacuum hold down issues, controller issues, SmartConsole/Console issues, Spindle and Inverter issues, motion issues, and more.

Block icon

AXYZ ADVANTAGE

Advantage is our plan that includes unlimited phone support, preventative maintenance performed by our factory-trained technician team, online training, a discount on emergency service calls and A2MC software (OS update and APPS). Our team of factory-trained technicians can assist you with different types of issues over the phone such as machine initialization issues, error codes, communication issues, cut quality issues, vacuum hold down issues, controller issues, SmartConsole/Console issues, spindle and Inverter issues, motion issues, and option issues.

Block icon

PANELBUILDER ANNUAL PACKAGE

Annual maintenance and support service for PanelBuilder customers using either the current software Version 16 or the previous Version 13. Receive free software updates, 10% discount on licence purchases and online training and telephone support packages.

Block icon

PREVENTIVE MAINTENANCE

AXYZ Smart Program has incorporated a semi-annual preventive maintenance option for router tables. Here at AXYZ we realise that downtime costs you money, with our new smart program you can prevent unplanned failures.

Need advice on choosing the right support package for you?

Call: 800 361 3408

TOOLS & ACCESSORIES

 

Cutting tools are the ultimate connection between your CNC machine and your workpiece. Cutting tools are designed by specialized companies who use modern CNC grinding techniques to mass produce high-quality cutting tools.

CNCshop is our consumables and service division which sources and tests a wide range of tools for a variety of materials and applications and offers only the best to our customers. CNCshop stocks thousands of parts available for next-day delivery.

CNC ROUTER COACH

 

CNC Router Coach is a unique series of online remote training and support packages offered by AXYZ, designed to help you get the most out of your CNC router. Various support and training packages already are available for several CAD systems and basic CNC router operation and more are being added all the time.

Online remote support and training from our technical professionals are available. Speak with an AXYZ technical support specialist in real time for remote diagnostics. This option eliminates the need for on-site service calls and reduces costly downtime and expense. Support and training packages include options for PanelBuilder, router operation and V-carve Pro Software.

TECHNICAL DOCUMENTATION

 

Designed to help our customers fully understand their CNC Router system, AXYZ have developed an online support centre rich with invaluable content. This online support centre offers detailed documentation including: Fault Recovery advice, Function Codes, FAQs and much more additional documentation.