For a quote to upgrade you AXYZ Router, complete the following Request Form, please click here
For help on A2MC Error Codes, please click here
First thing you should attempt is to open the electronic box and turn on the machine. You should get a loud beep from the A2MC which indicates the BIOS has booted. If it does NOT beep, there is a problem with the A2MC booting. Most Revision 4 A2MC’s have a reset button mounted on the top right corner of the A2MC, press the reset button to see if the unit will reboot. If you do not have a reset button and you have plugged in a monitor and see no activity, the unit will have to be returned to AXYZ for repair. If you press the reset button twice and still no activity, it indicates a hardware problem and the unit will have to be returned for repair. Please contact Customer Service
for an RMA so that the unit can be returned for repair, please provide a detailed explanation of the issue.
If you press the reset button and the machine boots up, it should reset itself with no further issues. If the A2MC does boot, but the machine does not boot up properly, please try plugging in, with the power off
, the spare compact flash that was sent with your machine when new. If you are still having issues after exchanging the Compact Flash, please contact Customer Service
to get a service ticket to talk to our Technical Support Department.
This usually indicates a hardware problem, please contact Customer Service
for a service ticket to speak to Technical Support.
A new compact flash can be ordered by contact Customer Service
and asking for parts. We will require a copy of your XML file (this contains your machines configuration) in order to program it for your machine. Otherwise you will receive a generic programmed compact flash.