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In conjunction with excellence in manufacturing, AXYZ International has built a support team that is second to none. Each local Sales and Service office has their own technician to provide local support and training to our customers. These teams of local support experts are backed up by a skilled team of support staff at the main office. The cross-trained technical support team members are able to be dispatched to site to perform maintenance and repair, as well as use advanced web based support options to perform remote diagnostics and correct control related issues.
Using these same advanced web solutions, AXYZ can deliver professional software training to you and your staff without the associated costs of travel and accommodations.
AXYZ International Support Package
Hotline
Giving AXYZ users direct contact with an experienced and knowledgeable team of technical support specialists who understand the business and application requirements of AXYZ customers.
Email Support
Email support enables customers to email files and questions directly to the technical services desk so our AXYZ technical support team can address any questions for a rapid and accurate response.
Web support
Web support, a direct PC to machine support service allowing our experienced team of technicians to connect directly to your CNC machine or design station to resolve issues.
On site
Expert on-site support provides customers with complete peace of mind that when required, one of our technical specialists will directly visit a company’s site to carry out the necessary mechanical or electrical repair work, and provide a
Aditional Services
Installation
AXYZ CNC machine installation is efficiently carried out by skilled technicians ensuring that your company can start benefiting from your CNC machine purchase as soon as possible.
Training
The AXYZ International training courses ensure that companies and their staff can fully utilize their new machines and software. Training not only helps staff to understand new machine operations and control software for carrying out their work, but also presents ways to improve current workflow. Training can be carried out at any one of our AXYZ Application Development Center locations, or at your site.
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